Account security
Your Katena account can control robots, install content and spend your organization’s money, depending on your role. Keep it to yourself.
Use a strong password
Section titled “Use a strong password”- Katena requires at least 8 characters. Use more: a long passphrase is easier to remember and harder to guess.
- Do not reuse a password you use anywhere else.
- Use a password manager if you can.
- Never share your account with a teammate. Ask your organization’s owner to have them added as a member with the right role instead (see Roles and permissions).
If your sign-in screen shows Continue with Google, you can sign in with Google instead of a Katena password. Your Google account’s own security settings then protect your sign-in.
Verify your email
Section titled “Verify your email”You must verify your email before you can sign in with a password. This proves the address is yours, and it stops someone else from creating an account with your email address and later taking over your Google sign-in.
If you lose access to the email address on your account, you cannot reset your password. Use an address you will keep.
Shared workstations
Section titled “Shared workstations”- The desktop app stays signed in until you sign out. Your sign-in is kept in the computer’s secure keychain.
- On a workstation that other people use, click your name at the top right and choose Sign out when you finish.
- If your browser is still signed in to Katena, the sign-in page offers to Continue as you. Others should click Use a different account.
Emails from Katena
Section titled “Emails from Katena”Katena sends you two kinds of account email:
| When | Link expires | |
|---|---|---|
| Verify your email for Katena | When you sign up, and when you try to sign in before verifying | 24 hours |
| Reset your Katena password | When you click Forgot password? | 1 hour |
If you get one of these and did not ask for it, do not click the link. Someone may have typed your email address. Your account is safe as long as they do not have access to your email inbox.
Katena will never ask for your password
Section titled “Katena will never ask for your password”Katena staff will never ask for your password, by email, chat, phone or in person. If anyone asks for it, even someone who says they are from Katena, do not give it. Report it to Katena.
If you think someone else is using your account
Section titled “If you think someone else is using your account”Act straight away:
- Change your password. On the sign-in page, enter your email and click Forgot password?, then follow the link in the email to set a new password. (There is no separate “change password” screen yet; the reset link is how you change it.)
- Secure your email account. Anyone who can read your email can reset your Katena password. Change your email password too.
- Sign out on shared workstations you have used.
- Tell your organization’s owner, so they can check the Fleet tab and your organization’s orders for anything you did not do.
- Contact Katena and say what you noticed and when.
If you are the owner and think a member’s account is compromised, contact Katena to have the member removed or their role changed while it is sorted out.