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Katena Portal Docs

Create an account and sign in

Your Katena account is one login for Katena Portal. You sign in on a Katena web page that opens in your browser, both from the desktop app and from the web.

Create an account

Section titled “Create an account”
  1. Open the Katena Portal desktop app. The first screen has three buttons: Sign in, Create an account, and (on some setups) Continue with Google.
  2. Click Create an account. Your browser opens the Katena Portal page, ready to sign up.
  3. Enter your Name, Email and Password. The password must be at least 8 characters.
  4. Click Create account.
  5. The page says: “Check your email: we sent a link to …”. Open the email called Verify your email for Katena and click Verify email.
  6. Open the link in the same browser. It confirms your email, signs you in and finishes the sign-in that was in progress. The desktop app then comes back to the front, signed in.

The verification link expires after 24 hours. If it has expired, the page says “That verification link is invalid or has expired. Sign in to get a new one.” Sign in with your email and password and a new link is sent.

The first time you sign in, Katena Portal creates an organization for you called “Your name’s Lab”, unless you already belong to one. See Join your team.

Sign in

Section titled “Sign in”
  1. In the desktop app, click Sign in. The button changes to “Waiting for browser…” while you finish in the browser.
  2. In the browser, enter your email and password and click Sign in.
  3. When the browser tab says you are signed in (“You can close this tab and return to the app”), close it. The app comes back to the front, signed in.

If you have not verified your email yet, sign-in does not go through. The page says “Verify your email first” and sends you a new link. Open it in the same browser to finish signing in.

If your browser is already signed in to Katena, the page shows “Signed in as your email” with two choices: Continue to use that account, or Use a different account.

Sign in with Google

Section titled “Sign in with Google”

If your sign-in screen shows Continue with Google, you can use your Google account instead of a password:

  1. Click Continue with Google.
  2. Choose your Google account in the browser.
  3. You return to Katena Portal signed in.

If you already have a Katena account with the same email address and a verified email, signing in with Google uses that same account. If you do not see the Google button, Google sign-in is not turned on for your Katena service. Use email and password instead.

Forgot your password

Section titled “Forgot your password”
  1. On the browser sign-in page, type your email in the Email field.
  2. Click Forgot password?
  3. The page says “If that email has an account, a reset link is on its way.” Open the email Reset your Katena password and click Set a new password.
  4. Enter your new password twice (at least 8 characters) and click Set new password.
  5. When you see “Password updated”, return to Katena Portal and sign in.

The reset link expires after 1 hour. If you did not ask for a reset, ignore the email.

Sign out

Section titled “Sign out”

Click your name at the top right of the app, then Sign out.

Next steps

Section titled “Next steps”